An e-mail with an order confirmation will be sent to the e-mail address that was given when completing the order. Please note that it can take up to 24 hours before you receive the order confirmation.

If you haven’t received your order confirmation, kindly check your spam mail. In the event that you’ve reviewed your spam mail and 24 hours have passed without receiving the confirmation email, we suggest reaching out to us through our contact form. Our team will promptly investigate this matter for you.

We understand the importance of a swift process to get your products to you promptly. Once an order is placed, it immediately enters our processing system at the warehouse, typically within minutes. Consequently, we regret to inform you that we are unable to accommodate any changes.

For further assistance or information, please reach out to our customer service team here.

In the event of inaccuracies in your provided information, such as name, email, phone number, or delivery address, we recommend reaching out to our customer service promptly. They can assist in updating your details before dispatching your order. Please note, as the customer, you are responsible for any additional costs that may arise if your parcel is handed over to our freight partner with incorrect information for delivery.

Please reach out to us promptly via our contact form to initiate a cancellation. However, keep in mind that due to our efficient packing and shipping processes, we cannot guarantee that we’ll be able to cancel your order if it’s already in progress on its way to you.

Once an order for digital downloads has been processed, we regret to inform you that cancellations are not possible. Given the instantaneous access to our digital download files, the order is considered final upon completion.

At PosterKraze, we strive to provide a variety of secure and convenient payment methods to enhance your shopping experience. Our accepted payment options include:

1. PayPal: Trust in the reliability and security of PayPal for your transactions.
2. Card Payments: We accept major credit card payments, including:
   • Visa
   • Mastercard
   • Discover
   • American Express

Feel confident in choosing the payment method that best suits your needs when shopping with us at PosterKraze.

If you’re experiencing challenges with your payment, several factors could be at play. Here are some detailed considerations:

1. Unsupported Payment Option: Verify if the payment method you’re using is among our supported options. Review our offered payment alternatives for compatibility.
2. Credit Provider Issues: If your payment is declined, it’s advisable to contact your credit provider. There could be issues such as your account not being activated for online payments or lacking the necessary security settings for transaction approval.

By examining these factors, you can troubleshoot and resolve potential issues, ensuring a smooth payment process at PosterKraze.

If your discount code is not working, please double-check the accuracy of the entered code. Additionally, ensure that the code has not yet expired. If the issue persists, kindly contact our customer service, and we will assist you promptly.

It’s possible that the discount code is specific to certain assortments. If you have any doubts or concerns, feel free to reach out to our customer service team, and we’ll be more than happy to help you with your inquiry.

Our global delivery typically takes 3-5 business days once your parcel is dispatched from our fulfillment center.

While we strive to dispatch orders within one day of placement, please be aware that under certain circumstances, this process may extend by 1-2 days. Factors contributing to this include variations in freight carrier schedules and elevated order volumes at our warehouse, particularly during weekends.

During peak times, there’s a possibility that your parcel may be directed to a pick-up point due to high freight partner volumes or if you’re unavailable during the delivery attempt.

If your order surpasses the specified delivery time, we recommend checking the provided parcel tracking number first. Should you encounter any issues, please reach out to our Customer Service within 30 business days of placing your order, and we’ll be happy to assist you.

At PosterKraze, we provide a comprehensive breakdown of our delivery costs:

1. Free Shipping on Orders Over 45 Euros:
   • Enjoy free shipping for orders totaling 45 Euros or more, ensuring a cost-effective option for our valued customers.
2. Orders Under 45 Euros:
   • For orders below 45 Euros, a shipping fee will be applied.
3. Automatically Calculated Fees:
   • The shipping fee is dynamically calculated during the checkout process, dependent on the delivery zone chosen for your order.

Note:

• Digital Download Option: If you opt for the digital download, there are no associated shipping costs, providing a convenient and cost-effective choice.

This detailed breakdown ensures transparency in our delivery cost structure, allowing you to make informed decisions during your PosterKraze shopping experience.

Typically, domestic orders are not subject to duties or custom fees. However, it’s important to note that international orders may be subject to import taxes and duties, as per each country’s regulations.

PosterKraze Disclaimer: While we strive to provide clarity on potential additional charges, PosterKraze holds no responsibility for any duties or custom fees that may be applied. Customers are encouraged to familiarize themselves with their country’s import regulations to ensure a seamless delivery experience.

Regrettably, we are unable to alter the delivery address once the parcel has been dispatched from our fulfillment center. While you can contact our customer service team to request the address change, we cannot guarantee the fulfillment of such a request. We recommend reaching out directly to the courier for any address-related inquiries.

Please note that any additional charges associated with changes to the delivery address will not be the responsibility of PosterKraze.

Once your order is processed and dispatched from our fulfillment center, an email containing your delivery tracking link will be sent to you promptly. Please allow up to 48 hours for the tracking link to be activated.

If you haven’t received the tracking link within the specified timeframe or if it doesn’t reflect any updates after 48 hours, we encourage you to reach out to us through our contact form. Our customer service team will assist you in ensuring a seamless tracking experience for your order.

If the parcel is not collected, it will be returned to us. Please note that no refund will be issued to cover the costs of production and shipping.

Certainly! We offer a comprehensive 14-day return policy for products purchased at posterstore.com. It’s important to note that personalized posters and custom created designs fall outside the scope of our return policy and are not eligible for return.

If the return is prompted by clear product issues, we cover the return costs. However, if the return is not due to product problems, the customer is responsible for the return expenses. Upon receiving the returned product, we will deduct the initial shipment cost and refund the remaining amount. For personalized or custom-created posters, an additional charge of 20 euros will be retained.

To initiate a return, please follow these detailed steps:

1. Contact Form Submission:
   • Utilize our contact form on the website to initiate the return process. Provide your order details, including the order number and a clear description of the reason for the return.
2. Customer Service Response:
   • Our customer service team will promptly respond to your contact form submission, providing you with detailed instructions and the necessary information for the return.
3. Return Authorization:
   • Await confirmation and authorization from our customer service team before proceeding with the return. This step ensures a smooth and efficient process.
4. Packaging:
   • Pack the items securely to prevent damage during return transit. Include all original packaging and materials.
5. Return Shipment:
   • Use a reliable shipping method to return the items to the provided address. If the return is due to product issues, we will cover the return shipping costs.
6. Refund Process:
   • Upon receiving the returned items, we will deduct the initial shipment cost and process the refund for the remaining amount. For personalized or custom-created posters, please note that an additional charge of 20 euros may be retained.

Our aim is to ensure a hassle-free and transparent return process for our valued customers. Feel free to reach out to our customer service team with any questions or concerns during this process.

At PosterKraze, we provide two distinctive options for our posters: Digital Downloads and Ready-Printed.

Digital Downloads:

• Instant Access: Opting for a digital download grants you immediate access to the high-resolution files, allowing you to print and display your chosen artwork at your convenience.
• Versatility: Digital downloads provide the flexibility to print posters in various sizes, catering to your specific space and style preferences.
• Cost-Effective: This option is often more budget-friendly, eliminating shipping costs associated with physical products.

Ready-Printed:

• Convenience: Choose ready-printed posters for a hassle-free experience. Your selected design arrives at your doorstep, saving you time and effort.
• Quality Assurance: Our ready-printed posters are meticulously crafted on premium paper, ensuring optimal quality and a professional finish.
• Perfect Gift: Ideal for gifting, ready-printed posters offer a thoughtful and tangible way to share art with friends and loved ones.

Whether you prefer the immediacy and versatility of digital downloads or the convenience and quality of ready-printed posters, PosterKraze provides options to suit every preference and occasion.

Upon purchase, you’ll receive five JPG files featuring a resolution of 300 DPI/PPI and various aspect ratios. These files offer versatility, allowing you to effortlessly create the poster print at home, at local print shops, or through online printing services.

Our digital downloads come with specific usage terms to ensure a fair and responsible use of the files. Here are the details:

• Personal Use Only:
  • The digital files are intended for personal use only. Feel free to print and display them in your home, office, or personal space.
• Copyright Protection:
  • The digital files are protected by © PosterKraze, indicating copyright ownership. This protection extends to the original design and content of the files.
• Prohibited Activities:
  • Reselling or commercial use of the digital files is strictly prohibited. This includes but is not limited to selling prints, incorporating the files into products for resale, or using them for commercial purposes.

By adhering to these terms, you not only respect the intellectual property rights but also contribute to the sustainability of our creative endeavors. If you have any questions or need further clarification, please don’t hesitate to reach out to our customer service team

When you purchase our digital downloadable items, you’ll receive five different ratio files, providing you with flexibility in choosing the perfect print size for your needs. Here’s a detailed guide to the available ratios, along with their corresponding common print sizes in both inches and centimeters:

1. 5×7 Ratio:
   • 5×7 inches (12.7×17.78 cm)
2. 11×14 Ratio:
   • 11×14 inches (27.94×35.56 cm)
3. 3×4 Ratio:
   • 6×8 inches (15.24×20.32 cm)
   • 12×16 inches (30.48×40.64 cm)
   • 18×24 inches (45.72×60.96 cm)
   • 24×32 inches (60.96×81.28 cm)
4. ISO Ratio:
   • A1 size (23.39×33.11 inches or 59.4×84.1 cm)
   • A2 size (16.54×23.39 inches or 42×59.4 cm)
   • A3 size (11.69×16.54 inches or 29.7×42 cm)
   • A4 size (8.27×11.69 inches or 21×29.7 cm)
   • A5 size (5.83×8.27 inches or 14.8×21 cm)
5. Additional Ratio (Check Poster Page for Details):
   • For some designs, you may receive a 2×3 Ratio:
     • 4×6 inches (10.16×15.24 cm)
     • 8×12 inches (20.32×30.48 cm)
     • 16×24 inches (40.64×60.96 cm)
     • 24×36 inches (60.96×91.44 cm)
   • For others, a 4×5 Ratio:
     • 8×10 inches (20.32×25.4 cm)
     • 16×20 inches (40.64×50.8 cm)

To determine which of the two ratios (2×3 or 4×5) is provided as the fifth option, kindly refer to the “Digital Downloads” details tab on the respective poster page.

Feel free to explore the various possibilities and dimensions to make your PosterKraze print truly personalized!

Currently, our ready-printed posters do not come with frames. However, rest assured, we are actively working on a solution to offer frame options in the near future. Stay tuned for updates on this exciting addition to enhance your PosterKraze experience!

We craft our posters using FSC Certified 170g/m2 uncoated premium paper, sourced from a certified paper mill in Sweden. This carefully selected paper is age-resistant and features a matte surface without reflections, providing a premium touch without any glare.

The paper mill holds certifications from both FSC and PEFC, ensuring the responsible and sustainable production of our paper. Moreover, the pulp used in paper creation is also FSC and PEFC certified, guaranteeing that the trees employed in our posters have been harvested in strict adherence to all laws and regulations. Our commitment to these certifications aligns with the rigorous standards set by the FSC Organization, encompassing both social and environmental sustainability.